Terms & Conditions.

Terms, Conditions, Cancellation, Deposits & Payments.


Below are a list of the terms and conditions when booking with me for your wedding day. It is the responsibility of the

named person on the booking form to understand, agree, and accept responsibility for all booking conditions, including

all payments due by specified dates.



Deposit payment of a £100, non-refundable booking fee is required immediately to secure your wedding day. This is then deducted from your final balance.

A date cannot be held without a reservation fee and the requested date will still be open to other enquiries.

Trials payments are due on the Day or prior to your trial date.


Any remaining balance will be due 1 calendar month before your wedding date.



All road travel to trials and the wedding day is charged at 0.45p/per mile (round trip) after the first 20 miles and is worked out from my home post code in Hertfordshire.

Congestion, toll and parking charges may apply and will be quoted accordingly or where necessary and to be paid on the day.


Destination weddings/events – Ground travel in the uk and in country of destination is required as well as flights and accommodation for the night before the wedding/event (and after if necessary). In some cases a £100 travel day fee will be applied. (Please get in touch for further information on destination weddings.



Early morning bookings where I have to start before 7am due to the size of the bridal party or due to the amount of work required, a £50 surcharge will be charged.


Accommodation close to your wedding venue may be required for the night before the wedding if my journey time is over 1 hour one way or the start time is 6am or earlier.


You must ensure that me and my team have a suitable place to work, we require electrical power points, adequate lighting, mirrors and a table and chair.



Potential assistant artists will be required if you’re Booking exceeds 3x hair and makeups or 6 individual hair and/or makeup services.

If there isn’t enough time for me to get everyone ready by myself in the available time allotted.


In some cases the wedding venue may have time constraints for when you can access your room etc.


If the bride or bridal party have particularly elaborate hairstyles that require a lot of prep.


The fee to book and secure an assistant artist for your day is £100 per assistant. This is and added cost but will be stated when you book. Travel for the assistant will be covered in this cost.


If an assistant is needed for a trial – travel will be charged as per the standard trial travel costs stated above.


Adding a member of the bridal party without notice on the day may compromise the work we do and put you behind schedule. If you need to add an additional member to your party please give prior warning.




Trial’s can take place at the clients home or if needed at my home in Hertfordshire.


Depending on availability, Sunday trials can be booked, but will incur a £50 surcharge.


Trials are required for the bride, without a trial I will not accept responsibility if the desired look does not meet expectations on the wedding day and a refund will not be issued.


I always try to ensure that my client is happy with the trial before I leave, however in the unfortunate event that you, or any of your bridal party, decide after your trial that you are not satisfied. Unfortunately no refunds will be given on work that has already been carried out.


The trial is based on a 2.5 hour slot for hair and make up. If you have more than a couple of hairstyles and make up looks you want to try, an additional cost will be added to your original invoice should I need to stay for longer than 2.5hours.



A minimum of 72 hours notice must be given if you wish to cancel for the wedding day. Refund’s won’t be given after this time. In emergency situations please call me.


Payments for work that has already been carried out is non-refundable.


3 calendar months notice is needed to notify me of any changes to your booking by adding services or reducing them.


Additional services can only be accepted if time/resources allow and reductions made after this time will still be payable in full.



If you need to postpone or change the date of your booking for reasons that are unforeseen/not in your control or for any other reason. Please contact me as soon as possible to reschedule according to my availability.


In the unfortunate event that you have to cancel your booking completely, Cancelling within 3 months of the agreed wedding date, 50% of the remaining balance still due by the original due date. And Cancelling 1 month or less to the wedding date, 100% of the balance is still due by the original due date.


In the unfortunate and rare occasion that I am unable to attend on the day, due to illness or for last minute unforeseen circumstances all efforts will be made to find an alternative artist to stand in.


In the unlikely event that we cannot find a replacement artist, you will be given a full refund excluding any money spent on work that has already been carried out.


If an assisting artist is unable to attend I will do my best to find a replacement, if this i am unsuccessful I may need to ask for an earlier start time in order to get everyone ready in time. And the £100 extra charge for the assistant will be refunded.


4.Beautiful brides by Charlotte reserves the right to cancel a booking following a trial, without a refund of the deposit, in circumstances where the the client is uncooperative/makes it difficult to carry out our work or is booked under false pretences.


5. If I or an assistant artist is made to feel uncomfortable in any way, or mistreated, or if anyone becomes abusive/violent or displays any offensive behaviour, we have the right to cancel without refund there and then.



In the event that I experience unforeseen delays on the day which are out of my control due to travel, clients being late/not being ready when we need them or by not following our instructions to carry out efficient work, refunds will not be given.


In the event that one or more services can’t be completed as a result of the above – no compensation will be offered if we overrun.


If you become aware of any factors, that could delay or hinder my journey, please advise me as soon as possible so I can factor this into my route.


No refund or compensation can be offered for delays caused by other wedding vendors, guests, or members of the bridal party arriving late.



If you or any of your bridal party know of any allergies or skin conditions etc please inform me before the day of your wedding. If I am not made aware prior to the date I will not be held liable for any reactions, injuries, losses, damage, costs, claims and actions that may occur to you or any other member of your party.




And finally I continue to update my portfolio and demonstrate my work to future prospective brides all the time. Please let me know in advance if you do not wish to be photographed or if you are not happy for me or my assistants to use your images for marketing purposes. Please feel free to tag me in any uploaded images you put on social media and I can do the same on my social media for you and the photographer you have chosen.


By paying a reservation fee, you are agreeing to and accepting Beautiful Brides by Charlotte Terms and Conditions stated above.


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